Legal

Privacy Policy

This Privacy Policy describes how L2 Essence may collect, use, store, protect and otherwise process information relating to website visitors, registered users, players, purchasers and approved affiliates.

By using the website, creating an account, accessing the game server, purchasing digital goods or participating in the affiliate program, you acknowledge the practices described in this Privacy Policy.

Privacy summary

Core data practices

The sections below summarize the categories of information that may be involved in the operation of the website, game environment, account systems, purchase flows and affiliate tooling.

1. Information that may be collected

  • L2 Essence may collect information such as account identifiers, email address, login-related metadata, character-related references, purchase records, support messages and affiliate registration details.
  • Technical and usage-related information may include IP-based logs, browser or device context, launcher session data, hashed device identifiers, approximate session data, anti-abuse indicators and website interaction records necessary for service operation.
  • Information voluntarily provided through support, forms, Discord contact, payout coordination or administrative review may also be processed.

2. How information may be used

  • Information may be used to create and manage accounts, authenticate users, deliver website and game-related services, process digital purchases and provide support.
  • Information may also be used to investigate abuse, enforce the Rules and Terms of Use, detect fraud, resolve operational issues and maintain platform integrity.
  • Security signals such as IP history, launcher validation, heartbeat status, captcha behavior, HWID hashes and related account patterns may be used to apply restrictions, bans or anti-evasion measures when misconduct is identified.
  • Where relevant, information may be used for affiliate attribution, commission review, payout administration and validation of eligible partner activity.

3. Cookies, sessions and local storage

  • The website may use cookies, session mechanisms and local storage technologies to maintain sign-in state, improve performance, reduce repeated requests and support security or anti-abuse controls.
  • Some browser-side storage may also be used for temporary cache behavior, interface state and request throttling purposes.
  • Users may limit certain browser storage behaviors through their browser settings, although doing so may reduce site functionality.

4. Purchases and payment-related information

  • Purchase-related records may include transaction identifiers, selected products or services, timestamps, account linkage, status outcomes and anti-fraud review signals.
  • L2 Essence may retain purchase-related information as reasonably necessary for fulfillment, dispute review, fraud prevention, accounting consistency and operational verification.
  • Payment handling may involve third-party providers or processors, and their own policies may separately apply to the payment information they handle.

5. Affiliate and referral data

  • The project may process referral codes, affiliate email addresses, attribution records, eligible purchase summaries, payout coordination details and anti-abuse review data related to the affiliate program.
  • Affiliate-related data may be used to verify attribution, calculate commissions, investigate suspicious traffic and administer program participation.
  • L2 Essence may limit what affiliate participants can view in panel interfaces in order to reduce unnecessary exposure of player-related information.

6. Disclosure and sharing

  • L2 Essence does not need to publicly disclose personal account information in ordinary service operation, but information may be shared where reasonably necessary with service providers, infrastructure tools, payment services or anti-abuse workflows supporting the project.
  • Information may also be disclosed where required to investigate fraud, respond to chargebacks, enforce platform rules, protect the project or comply with applicable legal process.
  • Administrative and support personnel may access relevant information on a need-to-handle basis for service management, moderation and dispute review.

7. Retention and security

  • Information may be retained for as long as reasonably necessary to operate the service, maintain account records, resolve disputes, investigate abuse, process commissions, preserve accounting consistency or satisfy legitimate administrative needs.
  • Records related to bans, abuse prevention, HWID/IP restrictions, launcher sessions, fraud review or enforcement decisions may be retained for longer where needed to prevent evasion and protect the service.
  • L2 Essence may apply reasonable technical and organizational safeguards, but no online environment can guarantee absolute security or uninterrupted confidentiality.
  • Users remain responsible for protecting their account credentials and for avoiding unnecessary disclosure of personal information through gameplay, chat or community interactions.

8. User requests and policy changes

  • Users may request clarification about account-related information or privacy practices through the official support or community channels made available by the project.
  • Before acting on sensitive account-related requests, L2 Essence may require reasonable verification of account control or request context.
  • This Privacy Policy may be updated whenever necessary for operational, legal, security or service-related reasons, and continued use of the project following publication of updates constitutes acknowledgment of the revised version.